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Support Center

Tutorials


Virtual Phone

Basic Version

With the virtual phone you can:

  • Activate your phone and claim a temporary phone number
  • Receive unlimited inbound calls
  • Access voicemail by calling into your virtual phone number
  • Escalate calls into meetings
  • Record calls

Activating your Virtual Phone

  1. Download the Huddle.Team Mobile app from the Google Play Store or Apple App Store and download the Desktop app
  2. Make sure to enable permissions to contacts and notifications so you can take full advantage of the virtual phone's features
  3. Launch the app and log into your account
  4. Select the phone icon in the bottom navigation bar
  5. When selected for the first time, you will go through the activation slides

    a. Copy your phone number to your clipboard

    Copy your phone number to your clipboard

    b. Enable ringing if you want your device to ring when someone calls your number

    Enable ringing if you want your device to ring when someone calls your number
  6. Once enabled you can always disable by going to your settings and turning off your device's ringing

Dial pad and Outbound Calling

Activate the dial pad by selecting the floating green phone icon.

Activate the dial pad by selecting the floating orange phone icon

From the dial pad, your permissions depend on whether or you are on the free or paid version

  1. To call someone purchase the US or International Unlimited Plans.

On-Call Controls

While on a call you can access the following controls.

On-Call Controls

Voicemail

Voicemail tools
  1. Access your voicemail for free by dialing your virtual phone number
  2. The US and International Plans allow you to access your voicemail in the app

Recording

You can record calls by selecting the record button while on a call. You can access these recordings later in the recordings tab in the app.

Recording tools

Settings/Preferences

To access your settings

  1. Go to the settings tab in the bottom navigation menu
  2. Select the phone settings
Phone settings

Enable ringing on your device. This means if someone calls your virtual phone number your device will ring. You will not be able answer calls and all callers will be sent to voicemail if ringing is disabled

Enable ringing

View your virtual number. From here you can copy your virtual number to your clipboard and share it!

View your virtual number

FAQ

Why isnt my phone ringing?

To make sure your device is able to ring please...

  1. Allow the Huddle.Team app permission to send you notifications and
  2. Enable ringing on your device via the settings

How long does my virtual phone number last for?

Your virtual phone number will stay active and in your possession for 14 days since your last mobile or desktop app session. If you open and use the Huddle.Team app in anyway, your virtual phone number's 14 day timer will restart. To establish your phone number permanently, upgrade to the US Unlimited Plan by going to your account dashboard to upgrade.

How can I access my voicemail?

Upgraded users can access their voicemail via the in app player. All users (free included) can access their voicemail by dialing the own virtual phone number from their virtual phone.

*All minutes and usage are subject to our acceptable use policy.


Audio Conferencing

How to Start an Audio Conferencing

Find out how to begin your conference with our simple and easy click-to-call service.

How to Start an Audio Conferencing Play

How to Upload and Create a Custom Greeting

Learn how to personalize your greeting and easily add a personal touch to welcome your participants.

How to Upload and Create a Custom Greeting Play

How to Upload Custom Hold Music

Learn how to quickly choose and upload custom tunes to play as hold music.

How to Upload Custom Hold Music Play

How to Access and Share Recordings

Learn how to find and share your recorded messages, sales presentations, lectures and more with loyal followers, students and colleagues.

How to Access and Share Recordings Play

Desktop Application

How to Download the Desktop App

1. Click “Get Desktop App” from the bottom of Huddle.Team website.

Huddle.Team get desktop app screen

2. Or, if you’re already logged in, click “Meeting Wall” and then “Host Online Meeting” to begin the download.

Huddle.Team host online meeting

3. After installing the desktop app, the welcome screen appears. Click “Host” to start screen sharing or video conferencing with your audio call.

Huddle.Team host meeting screen

How to Conference with the Desktop App

1. To join a conference using your desktop app, choose whether you want to dial in with your telephone or connect with your computer.

2. If you select the telephone, you will be prompted to call the dial in number and enter the access code.

Huddle.Team meeting lobby screen

3. Enter the PIN on your phone keypad. This will sync your phone line with the online meeting.

Huddle.Team sync pin

4. Click “Computer Audio” to use your computer mic and speakers.

Huddle.Team computer audio screen

5. Click the “Video” button to begin using your camera

Huddle.Team click video icon

How to Switch Presenter

During a meeting, participants can easily become presenters and share their screens

1. Click “Attendees.”

Huddle.Team attendees icon

2. Hover the cursor over the name of the participant that you would like to make presenter, click on the icon with three dots and choose “Switch Presenter.”

Huddle.Team attendees list

3. After both the host and the participant have confirmed the switch, the new presenter has the option to choose which parts of their screen to share.

Huddle.Team select items to share

4. When taking presenter control back, hover the cursor over the name of the presenter, click on the icon with three dots and choose “Stop presenter.”

Huddle.Team stop presenting

How to Use Drawing Tools

1. When screen sharing, click the pencil icon on the meeting dashboard and select a drawing tool to mark up the screen.

Huddle.Team drawing tools

2. Select the color and draw.

Huddle.Team color picker Huddle.Team screen sharing drawing

3. Once you’re done, select the “Normal non-drawing” option.

Huddle.Team normal non drawing selection

How to Start a Q&A Session

Learn how to start a Huddle.Team Q&A Session and easily moderate your participants as they join the conversation.

1. Log in to your account, go to “Meeting Wall” and then “Web Controls.”

Huddle.Team account log in screen Huddle.Team meeting wall screen

3. Select “Q&A” under Mute mode, to make your conference ready to run Q&A session and instruct your participants to dial *6 to ask a question.

Huddle.Team select Q&A

4. A notification will appear next to their ID. Select the speech bubble to unmute a specific participant or select “Next” to unmute your participants in order that they ask the questions.

Huddle.Team Q&A selection speech bubble Huddle.Team Q&A selection mute

Web Controls

How to Use Web Controls

Watch the following video tutorial or follow the guide below

Be in the driver’s seat. Learn how to manage conferences with simple commands from your Meeting Wall.

How to Use Web Controls Play

1. Log in to your account.

Huddle.Team Account log in

2. Go to Meeting Wall > Web Controls.

Huddle.Team web controls drop down

3. From the Attendee List, you can view, mute and remove participants.

Huddle.Team attendee list

4. The meeting controls allow you to Record, Lock, Hold or Mute the meeting at anytime during the live conference call.

Huddle.Team meeting controls

5. Select “Meeting Settings” to set conference call preferences before the call starts.

Huddle.Team meeting settings Huddle.Team meeting settings

How to Use Broadcaster

Watch the following video tutorial or follow the guide below

Find out how to deliver your message with pre-recorded audio or recorded Screen Sharing sessions to a live audience.

How to Use Broadcaster Play

1. Log in to your Huddle.Team account.

Huddle.Team account log in

2. Go to Meeting Wall > Broadcaster.

Huddle.Team broadcaster menu

3. Click “Upload” to add an .mp3 or .wav file.

Huddle.Team upload button

4. Play the uploaded files and recordings live over the conference line.

Huddle.Team show live broadcast button

5. Press the Stop button” to end your broadcast

Huddle.Team web controls screen stop button

How to Start a Q&A Session

Learn how to run efficient Question & Answer sessions and find out how to moderate as your attendees join the conversion.

How to Start a Q&A Session Play

Screen Sharing

How to Join Online Meetings

Join a Meeting with an Email Invitation

1. Once you have received an email invitation, click the highlighted link

Huddle.Team online meeting invite screen

2. Once the “Join the Meeting” prompt opens, enter your name and email, then click “Join”.

Huddle.Team join meeting screen

3. The Online Meeting will begin when the host has joined.

Huddle.Team online meeting screen

Join a Meeting with the Desktop App

4. Option 2 is to install and launch the Huddle.Team app from your desktop. First, click “Join.”

 Huddle.Team desktop join button

5. Enter your credentials and meeting ID, then click “Join” again.

Huddle.Team join meeting screen

6. You are now in the online meeting.

Huddle.Team online meeting

7. When finished, click “Leave’ and then “Yes.”

 Huddle.Team leave icon

How to Start a Screenshare

1. Launch the desktop app and click “Host.” If you do not have the desktop app, download it here.

Huddle.Team screen sharing desktop app

2. Enter your account email and password and click “Host.”

Huddle.Team host screen log in

3. You are now in the conference.

Huddle.Team video conferencing screen

4. To start sharing your screen, click “Share.”

Huddle.Team share icon

5. You will be asked what items you want to share. Select one or multiple screens.

Huddle.Team select items to share

6. Click “Start Sharing” to start sharing your screen.

Huddle.Team start sharing button

7. Your screen will now be actively shared to your participants.

Huddle.Team screen sharing screen

8. When done, click “Stop screen sharing.”

Huddle.Team stop screen sharing screen

Video Conferencing

How to Use Video Conferencing

Watch the following video tutorial or follow the guide below

New! Learn how to launch Video Conferencing and begin interacting face-to-face with your participants.

How to Use Video Conferencing Play

1. Launch the desktop app and click “Host.” If you do not have the desktop app, download it here.

Huddle.Team host screen

2. Enter your account email and password and click “Host”

Huddle.Team host credential screens

3. You are now in the conference.

Huddle.Team conference screen

4. To start a video conference call, tap on the “Video” icon.

Huddle.Team video icon

5. Your video will start after allowing access.

Huddle.Team video conferencing

6. Your video conferencing session starts once your participants join and turn on their video.

Huddle.Team video conferencing

7. You have the option of sharing your screen while video conferencing.

Huddle.Team share icon

8. When you’re finished with your conference, click “Leave.”

Huddle.Team leave icon

9. In the popup, choose “Leave meeting” if you want other participants to stay in the meeting or “End meeting” if you want to end the meeting for all participants.

Huddle.Team leave meeting screen

Meeting Wall

How to Set up Your Meeting Wall

Watch the following video tutorial or follow the guide below

Learn how to use and personalize your own Meeting Wall, where you can post Meeting Resources, add your photo, company logo and more.

How to Set up Your Meeting Wall Play

Customize the landing page your participants see when joining a meeting or webinar meeting room.

1. Log into your account and select “Meeting Wall.”

 Huddle.Team account log in Huddle.Team meeting wall

2. Select “Edit” on the Host information section to update your profile picture and the description with your meeting details, then click “Save.”

Huddle.Team edit host information

3. Edit the logo to customise your branding.

Huddle.Team edit logo

4. Additional settings are available in “Wall preferences” where you can set a new background color or image and secure any or all wall panels with a password.

 Huddle.Team wall preferences Huddle.Team save settings