To access your account information, locate the confirmation email you received when you signed up. To access your account on the website, enter your email and password, then click Log In. If you do not have your password, click I don’t have / forgot my password. Provide your email address and click Submit. You will receive an email to reset your password.
After logging in to your account, invite participants via email or use the invite form. You may also use the Huddle.Team for Outlook® plug-in. Notify participants of the date and time of the conference call and provide the dial-in number and access code. At the scheduled time, everyone calls the dial-in number and enters the access code followed by pound or hash (#). If you are the host, press star (*), then enter the host PIN followed by pound or hash (#).
There are three options:
1. Record audio, video and screen sharing using Phone Keypad Commands.
Dial in as the host (call your dial-in number and enter the access code followed by pound or hash (#), then press star (*) and enter the host PIN when prompted). To start recording, press *9 and 1 to confirm. To stop and save the recording, press *9 again and 1 to confirm.
2. Record audio, video and screen sharing sessions using Web Controls.
During a live conference call, log in to your account. Go to your Meeting Wall and click Web Controls at the top of the page. Click Record to start recording. Click Record again to stop and save the recording.
3. Record audio, video and screen sharing with the desktop application.
Launch the desktop app and host an online meeting. Start audio, video and screen sharing as desired. Click Record on the Meeting Dashboard. Click Record again to stop.
Note: To access recordings, go to your Account Info page and choose History & Recordings from the Profile drop-down menu. You can play, share, download, delete and lock any recordings. Use the playback number (listed at the bottom of the page) to call in and listen to recordings over the telephone.
Call Detail Reports are sent by email to the host after every meeting takes place. The report includes participant information such as time spent on each call and other meeting details.
An anonymous caller ID displays on Call Detail Reports when the telephone number of the caller has been blocked, either by choice or by phone carrier default.
The Stir/Shaken framework is an industry-standard caller ID authentication technology. It is a set of technical standards and protocols that allow for the authentication and verification of caller ID information for calls carried over Internet Protocol (IP) networks. The attestation for authentication and verification is set by the call's originating carrier. FreeConferenceCall will provide attestation to all outbound calling services originating from FreeConferenceCall. This includes an outbound call from your Virtual Phone and when meeting participants choose the "call me" option, etc. Those calls will all have an “A” level attestation.
No. Use your account as many times as you would like.
No reservations are needed. You can host a conference call 24/7.
A maximum of 1,000 participants can join a conference call. Our large meeting services allow up to 5,000 participants. For more information, contact the large meeting services team.
Each conference call can last up to six hours with an unlimited number of calls allowed.
Static or echo on a conference call can be caused by using or placing a mobile device too close to a computer or speakerphone. Avoid placing other speakers, headsets, cordless phones, etc. near your device if you experience static or an echo. If you continue to experience static or echo on a conference line, press *51 to mute all participants. When all participants are muted, you can press *53 to unmute all participants.
For US numbers If you’re having difficulty connecting to your meeting, you can send a text message to your conference Dial-In Number.
Once connected, enter your Access Code as you normally would.
Note: For US Numbers Only. Message and data rates may apply.
Yes. You can text “Call Me” to your conference dial-in number. You will receive a call directly that will connect you and you will then enter your Access Code as you normally would.
Note: For US Numbers Only. Message and data rates may apply.
Huddle.Team is a global service that can be used around the world. For a list of international dial-in numbers, click View list on your Account Info page. We have in-country dial-in numbers in 63 countries and counting.
To set up an international conference call, provide participants with the local in-country dial-in number and access code. For an online meeting, include the online meeting ID and/or join link. Notify participants of the date and time of the conference call. At the scheduled time, call the dial-in number and enter the access code followed by pound or hash (#). Hosts additionally enter the host PIN followed by pound or hash (#).
Yes, you can use any in-country dial-in number. All dial-in numbers can be called from anywhere in the world.
Note: The access code remains the same and connects all callers.
Yes, you can use a calling card to connect to a conference call.
Online meetings support video conferencing and screen sharing. Hosts and participants can share screens, documents, slides, spreadsheets, etc. or use video conferencing with a webcam to meet face to face.
Online meetings support collaboration and increase productivity. On Huddle.Team apps, hosts can access call controls, see the list of participants on the call, show video and share computer screens, documents, web links or presentations.
Yes. Participants can be muted using the Web Controls panel located on your Meeting Wall or the Meeting Dashboard. From the Meeting Wall, click Web Controls, select a participant from the Attendee List and click Mute. From the Meeting Dashboard, hover over the participant’s name on the Attendee List and select Mute.
On the Meeting Dashboard, click Chat to message the whole group or private message an individual participant.
Online meetings work on PCs, Macs®, Chromebooks™, iOS and Android™ phones and tablets. Download apps.
Note: Chromebooks do not require a download, so users can host or join meetings using Web Viewer. View recommended browsers and system requirements.
To use remote desktop:
To start a video conference:
Note: If you do not have the Huddle.Team desktop application, download it now.
First, please ensure that your device is currently supported by our Virtual Backgrounds. Please note, Virtual Backgrounds are also only available to users who have a paid feature (this includes those who contribute).
If your device is supported, you can choose to add a Virtual Background by going to the Desktop Application Video preferences.
Once in your Video Preferences, you can select a default picture or upload your own.
Current Device Requirements: Virtual backgrounds are available on FreeConferenceCall Desktop Application for only those devices with CPUs that support AVX. This includes: - Windows 7+ 64bit -MacOS 10.11+ -6th generation of Intel processor or newer. Note: ARM processors like Apple M1 are not yet supported, but will be shortly.
Huddle.Team video conferencing supports up to five simultaneous video feeds. The primary video feed always displays the active speaker, and up to five feeds appear in the sidebar. Having a video feed displayed in the sidebar is initially first come, first served. As the conference progresses, the display is based on how often a given participant speaks.
On the Meeting Dashboard, click Attendee List to view all participants and see who is connected through audio, screen sharing and video.
To share your screen:
Note: If you do not have the Huddle.Team desktop app, download it now.
Web Viewer allows participants to join online meetings with their web browsers instead of joining via the Huddle.Team desktop application. No download is necessary.
At this time, only Chromebook supports full host functionality through Web Viewer, including VoIP audio, video and screen sharing. Using the Meeting Dashboard, Chromebook users are also able to: record, select mute modes, chat and more. For details, refer to Host Instructions.
Participants can join a meeting with VoIP audio and video conferencing and view screen sharing. Participants are able to send and receive chat messages, view participants and mute/unmute their own line.
If participants have the Huddle.Team desktop application installed, the system will automatically detect and launch the application.
We recommend that participants join using Chrome™ 60 and newer or Chromebook or Firefox® 78 and newer, or Edge 79 and newer, or Safari® 11.1 and newer. These browsers support VoIP audio, multi-feed video and viewing screen sharing.
When using Firefox, Chrome or Chromebook, click the camera that appears in the toolbar. A pop-up will appear requesting access to the camera and microphone. Allow access to start video conferencing.
During the conference call, start recording at any time by pressing *9 and 1 to confirm. All participants are notified that the recording has started. To stop and save the recording, press *9 and 1 to confirm again.
No, you must record every call manually following the instructions.
Access recordings two ways:
A reference number is used to identify each recording. It can be located on the History & Recordings tab on your Account Info page and on the Call Detail Report sent after each call.
As long as your account is active, recordings are stored until there is no more space available.You can choose to delete previous recordings or purchase more storage for a low monthly fee.
Yes, download any recording by accessing History & Recordings from your Account Info page.
There is a maximum storage space of 10GB per account. However, you can add more storage by going to Upgrades on your Account Info page.
Currently, we do not offer editing capabilities. However, we recommend using the editing program Audacity.
Yes. You can either copy the link found under the History & Recordings tab or download the file and email it.
Broadcaster is a feature that allows you to play previously recorded conferences or uploaded high-definition audio, video and screen sharing files during a live meeting.
To upload a recording, click Broadcaster at the top of your Meeting Wall. Click Upload to upload audio files.
You may broadcast any previously recorded audio, video and screen sharing session. You can also broadcast any uploaded .wav or .mp3 high-definition audio file.
Note: Recordings from other conference providers are not supported.
No, Broadcaster is embedded on your Meeting Wall.
Yes, to view the broadcast of your audio, video and screen sharing sessions, open the Meeting Wall and click Play from the Broadcaster tab.
No, you do not have to be on a live meeting. To start a broadcast, click Broadcast on the Broadcaster tab and all invited participants will see what is broadcasted. To view what you are broadcasting, see the question above.
With Keywords℠, you can scan through your conference recordings by viewing a complete list of the key words spoken.
The Keywords service is provided for free. You also have access to automatic transcriptions for free.
First, record your conference call by pressing *9 on your phone keypad or your online meeting by clicking Record on the Meeting Dashboard.
To access Conference Keywords and request a transcription:
To view a new or previously created transcription:
The following Integrations are available with every Huddle.Team account:
Yes. We don’t listen or record any customer calls without permission.
View the list of conference call participants on the Web Controls tab on your Meeting Wall. You can also get a caller count by pressing *2. For online meetings, view participants by selecting Attendee List on the Meeting Dashboard. Additionally, after the meeting, a Call Detail Report will be emailed to you providing a list of participants and the length of time they were on the call.
Yes. Log in to your account and choose Settings from the Profile drop-down menu, then click Change Password. Complete the fields and click Confirm.
Mac and Windows, iOS and Android are all supported with Huddle.Team.
This may be due to your firewall. Please contact your network administrator and allow firewall access to/from the following networks:
Mon-Fri 8am-5pm Pacific Time